TERMS AND CONDITIONS

Inclusive

-Unlimited kilometres

-Insurance (CDW + TP)

-Assistance

Rental period.

• (1 day) = 24 hours.
• All rentals are charged at a minimum of 1 day = 24 hours per A full day is still charged for any part of a 24-hour period used.
• If the vehicle is not returned at the agreed time or place, extra charges may apply.
• If the customer wishes to extend the hire period, they must inform the rental company 24 hours in advance and within this period they will be subject to availability.
• There is no grace period.
• No money will be refunded if the renter returns the vehicle earlier than agreed.

Failure to lift the vehicle.

• the rental company may cancel the reservation if the renter does not show up after 2 hours from the time mentioned in the reservation; if the renter does not inform about any delay or change caused by the flight delay or any other reason, such as not providing a flight number for reservations with airport pick-up.

Driving licence requirements

• Minimum driver age 23;
• Maximum age of the driver;
• Drivers must have held their licence for more than a year and be over 23;
• when picking up the vehicle, all drivers must present a full driving licence in their name. For UK drivers with the new style licence, paper and photo parts may be required. Please note that an International Driving Permit does not replace the requirement for a regular driving licence. If you are using an international licence/permit, a full driving licence in the main driver’s name will still be required to hire the vehicle. Personal identification with photo or passport is mandatory;
• There may be additional drivers at an extra cost – €20 per driver/per hire period;

 

Fuel.

• The vehicle must be returned with the same amount of fuel (EX- ¼ to ¼).
• The rental company will not reimburse any fuel left over.

 

Out of Hours.

• For collection or return at the airport from (20:00 to 08:00) after-hours charges apply on request.

 

Delivery or return at the airport.

• (If the vehicle is picked up at the airport you must inform Rent a Car of your arrival flight number when booking the vehicle or as soon as possible. Insularcar Rent a Car will not be held responsible if the vehicle is not provided or available due to late arriving flights if your flight number has not been provided).

Delivery or return to the hotel.

• Delivery charges may apply depending on the location of the hotel, subject to consultation with Insularcar.

 

Traffic fines.

• The main driver on the hire contract is responsible for all offences committed during the hire period.
• The driver is responsible for all tolls, car parks and traffic fines.

 

Insurance cover.

• Compulsory CDW insurance is included; however, excesses apply according to the vehicle:
  
  – A-Mini (MCMZ) 800€
  SCDW (Deductible Reduction Insurance): €15 per day reduces the deductible to €100

  – B-Economics (EDMZ) 800€
  SCDW (excess reduction insurance): €15 per day reduces the excess to €100

  – C-Compact (EDMV) 800€
  SCDW (excess reduction insurance): €20 per day reduces the excess to €200

  – D – Compact (EDAV) 1000€
  SCDW (excess reduction insurance): €20 per day reduces the excess to €200

  – E-Standard (CDMV) 1000€
  SCDW (excess reduction insurance): €20 per day reduces the excess to €200

  – F-Standard (CDAV) 1500€
  SCDW (excess reduction insurance): 25€ per day reduces the excess to 350€

  – H-Full size (SVMD) 1500€
  SCDW (excess reduction insurance): 25€ per day reduces the excess to 350€

  – G-Compact (IVMV) 1500€
  SCDW (excess reduction insurance): 25€ per day reduces the excess to 350€

• All the figures shown already include the current VAT rate.

 

Please note: Insularcar Rent a Car Lda. may cancel the booking or the vehicle hire contract if the hirer refuses to leave the excess deposit.

The excess reduction may not apply or may not be accepted for hire bookings of less than 3 days.

Security deposits.

• Insularcar will require a Credit Card for a security deposit at the start of the rental to cover the insurance excess, this will be an amount blocked on the credit card which must be in the Driver’s name The security deposit is returned at the end of the rental provided the vehicle is returned in the same condition as it was rented. Debit cards and prepaid cards ARE NOT ACCEPTED for deposits. When you receive the vehicle, make sure you inspect it for damage and report any problems to Rent a Car before leaving the premises. We also recommend checking the vehicle with Rent a Car when you return it.

According to the car booked by the customer, if the type and model is not available, a car of the same category and group with the same characteristics will be given.

 

Insurance exclusions.

• It is expressly forbidden to drive under the influence of alcohol or narcotics, and the driver is automatically in breach of any agreement with their insurance policy.
• Tyres, locks, underside or interior of the vehicle, loss of keys, fuel mixture or negligent use of the vehicle.
• Any situation involving our vehicle: such as an accident, vandalism, theft or fire, it is compulsory to call the police and inform Insularcar Rent a Car immediately.
• It is important to inform Insularcar Rent a Car immediately of any mechanical anomalies using the assistance contacts provided in the hire contract.
• Insularcar Rent a Car provides its customers with a 24-hour assistance contact in the rental contract. Assistance situations caused by driver negligence may be subject to costs borne by the customer.

 

Extras.

• Baby chair daily rate 6.00 euros per day
• Child booster seat 4.00 euros per day

Please note: all child seats must be installed by a parent or guardian.

 

ALL EXTRAS ARE PAID LOCALLY TO THE RENTAL COMPANY ON ARRIVAL.

 

Opening hours

Office hours: 08:30 to 12:30 and 14:30 to 18:30

Meet&Greet airport 24 hours subject to out-of-hours charges, deliveries and returns between 20:00 and 08:00 are subject to out-of-hours charges.

Deliveries and returns on 25 December (Christmas Day) subject to charges on request.

 

If you have any questions, please contact us using the following contact details:

Email: info@insularcar.com

Telephone: +351 291772130 or +351291764673 from 08:30 to 12:30 and from 14:30 to 18:30.