TEL.: (351) 291772130

demo

You are here: HomeQ&A

Questions & Answers

Here you can find answers to questions that are the most commonly asked by our clients.

 

What is considered 'Downtowm Funchal' for the pick up/drop off points ?

When should I pay and how do I pay?

You can Pay by Credit Card, Debit Card or cash (Euros).?

What is included in the quotation?

How early do I make my reservation?

How many people can drive the rental car?

I am sure that the car that picked me will be delivered?

The amount payable is the actual value of the quote?

Where I go the airport?

Reservations can be Cancelled?

When should I pay?

What are your Emergency Telephone numbers?

Is it your policy that the Driver of the vehicle must be the name on the credit card? or can a passenger?
or does that passenger have to be a named driver?


If a customer takes out full insurance, either SDCW or Excess Waver locally. What is taken from their credit card? anything ? or still the excess?





What is considered 'Downtowm Funchal' for the pick up/drop off points ? 

Includes all the hotels in Funchal area and harbor.


When should I pay and how do I pay? 
 
Payment is made either through PayPal or by paying with a credit card available soon on our website. You can pay in full at time of rental. Payment via PAYPAL: You must pay 20% of the total booking. The remainder is paid in one of our branches. At this moment payments are made using the method : PAY ON ARRIVAL 
 
Payment by Credit Card: You pay on arrival. 
 

What is included in the quotation quote? 
 
The quote includes rental with unlimited Liability insurance, unlimited mileage, Delivery and Collection (Balcony or hotels in the area of each), Collision Insurance (With a franchise, according to general conditions), and the extras selected. Other optional extras can be requested over the counter at the time of hire.
 
Back to top

How far in advance should I book? 
 
The least shall be 24 H, with the availability of car always subject to confirmation. On our website you can not make a reservation for the day. If you prefer to be requested by phone.
 

Back to top


How many people can drive the car rented? 
 
They are allowed up to two drivers, while the second driver be required to pay an extra fee.

 
Back to top


As I am sure that I chose the car is delivered? 
 
Reservations are always confirmed by the Group. At the moment we try to deliver the rental car chosen. If this is not possible, deliver the same group or another superior.

 
Back to top


The amount payable is the actual value of the quote? 
 
The rent is the value that indicates a quotation. At time of rental you can choose other extras that are added to the value of the quotation.

 
Back to top


Where I go the airport? 
 
At the airport you will always find one of our professionals duly authenticated in the arrivals area with a label with your name.

 
Back to top

 
Reservations can be Cancelled? 
 
Your reservations may be canceled 24 hours in advance. Reservations may be canceled by Insularcar with minimum notice of 30 days. Reservations are considered by the lack Cancelled show, without notice, at the time of booking (with a tolerance of Time). They are not refundable in case of No show fee, the percentage paid by the customer either through PAYPAL or Credit Card.


When should I pay? 

You will pay on arrival.

Back to top

What are your Emergency Telephone numbers? 

Our Emergency numbers are 00351 919479639 and 00351 916143364


Back to top


Is it your policy that the Driver of the vehicle must be the name on the credit card ? Or can a passenger or does that passenger have to be a named driver? 

It is not mandatory that the credit card has the drivers name as long as the credit card owner is present at delivery and return of the car and has his consent and signature on the deposit slip.


Back to top



If a customer takes out full insurance, either SDCW or Excess Waver locally. What is taken from their credit card? anything ? or still the excess? 

If our SCDW is taken locally they still have to leave a  small deposit
Example: for mini our access is 800.00€.If our SCDW is purchased they still leave a deposit of 200.00€
For compact and higher the access is 1500,00€. If our SCDW is purchased they still leave a deposit of 350.00€